Application Manager



Application Manager

As Application Manager, you will be part of the Intertrust Global IT Application Management (AM) team based in our Bangalore office. The AM team provides daily application support to our international users and supports a range of +500 actively used applications divided over 30 jurisdictions. Alongside daily support and improvement activities you will also be involved in a range of Projects ranging from small scale upgrades to integration and large-scale application improvements. The Intertrust Group Application Management team works to support an international environment of Global office locations & international users spread across the world.

The position

Intertrust Application Managers maintain and support applications that our business users depend on, they are also involved in Projects to update, change or implement applications for the Intertrust group. In this role you will need to be an all-round Application Manager and get yourself familiar with multiple functional capabilities, technologies and to build a granular understanding of the business processes. Successful candidates will apply both functional knowledge and technical expertise to deliver the functionalities needed. Within Intertrust, you will get the opportunity to become an expert in applications management and develop your skillset in multiple ways.

Your responsibilities

  • In this function you ensure that the applications used by the business partners are deployed correctly and continue to run optimally.
  • You understand, investigate and solve complex and challenging technical problems
  • You ensure that applications are correctly deployed on our virtualized desktop environment
  • You support business partners with resolving application issues both from a technical and functional perspective
  • You provide guidance to the application management team on the technical ‘fit’ of applications in the desktop environment
  • You understand and review application architecture, to be able to provide input during the application selection and onboarding process
  • You ensure compliance with departmental policies (i.e. release management, IT security standards, incident & problem management);
  • You look for and act on areas to improve the method in which applications are deployed
  • You look for opportunities and build solutions for automating common deployment and management actions

Who are we looking for

  • A solid, energetic, flexible and pragmatic teammate for the existing team that can cope with a rapidly changing circumstances in a dynamic environment
  • Over 3 years of experience in IT-application maintenance, Business Analysis and/or information analysis or a motivated ambition to become our new Application Manager
  • A logic and structured analytical approach to problem solving
  • Team player with a positive and energetic attitude/supportive and friendly towards your colleagues and your clients
  • A disciplined approach to implementation, support and documentation
  • Customer focused with a drive, motivation and enthusiasm towards getting the job done and deliver a high-quality service
  • Ability to work under pressure and tight deadlines
  • A hands-on approach and can-do mentality with ability to deliver to commitments
  • Self-starting and self-motivated and professional with ability to take on responsibility
  • Result driven and are always looking for improvement opportunities
  • Willingness to learn and continue to develop technical knowledge and develop you colleagues
  • Willingness to travel, if required
  • Bachelor or Master degree in IT, business, accounting, (computer) science, engineering or related field
  • Fluent in spoken and written English
  • Good communication skills
  • ITIL certification is a prerequisite
  • SQL Basic skills is a prerequisite
  • Reporting skills (Excel/Power Pivot/Power Point/SQL/etc.) is a prerequisite
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