Senior Client Relationship Officer


Cayman Islands

The Senior Client Relationship Officer – Private Wealth has responsibility for the administration of a portfolio of trusts and companies from formation to closure in accordance with company policy as well as assists with the supervision and mentoring of Client Relationship officers.

The Role

  • Independently manage a busy portfolio of trusts and companies
  • Process correspondence and administrative matters from intermediaries, clients, regulatory bodies and external service providers relating to the assigned portfolio of trusts and companies
  • Updating trust and  company records, statutory registers and other documents as required
  • Prepare and file documents with government agencies and regulatory bodies in a timely manner and so as not to incur penalties, in accordance with local legislation and regulatory requirements, including FATCA and CRS
  • Review and comment upon trust documentation through to transaction completion
  • Carry out reviews on the assigned portfolio of trusts and companies and to escalate issues and opportunities identified thereby
  • Prioritise client requests (24 hours response time) and attending to general correspondence with the Registrar of Companies, Registrar of Trusts, CIMA, attorneys and third party service providers.  Including the development of effective working relationships with all parties
  • Attend to the monthly aged debt reports, monitoring and chasing invoices as appropriate with the aim of minimising receivables and ensuring timely settlement of payment
  • Act as relationship manager to assigned clients, including:
    • Attending client meetings
    • Coordinating and documenting client calls
    • Following up on CDD/AR matters
    • Overseeing resolutions to client issues
    • Driving cross-sell and up-sell
    • Liaising with counterparts globally and with other CRMs
    • Being accessible outside of normal working hours to assist with client matters
  • Provide support and guidance to team members on complex issues
  • Supervise and/or mentoring team members and interns when necessary
  • Share best practices with team members to contribute to the review of policies and procedures
  • Assist with the collection of know your client (“KYC”) information, including obtaining satisfactory due diligence on directors, shareholders and partners in liaison with the Compliance department
  • Maintain the ViewPoint client database and to assist with the on-going task of maintaining the database’s integrity
  • Provide general assistance and assist with ad hoc projects as requested by the direct supervisor, VP, BUD or Management

Do you have what our clients want?

  • University degree with a minimum of 5 years relevant experience within trust or fund administration
  • STEP Qualification (or working towards this)
  • Proven experience in successfully administering Cayman Islands trusts and companies
  • Demonstrable knowledge of various types of trust and corporate structures and understanding the difference between such
  • Understanding of corporate governance, relevant local regulations and best practices
  • Experience in successfully liaising with clients, regulatory bodies and third party service providers via telephone and/or email and face to face meetings
  • Experience in successfully working as part of a team
  •  Proficiency in Microsoft Word, Excel and Outlook
  • Self-motivated, capable of working independently and as part of a team

Call to action

We have the local knowledge and on-the ground presence that our clients need to succeed.

Intertrust professionals have the drive and ability to get things done while applying high standards in their work. Join our team and interact with colleagues and clients from all over the world and become part of a diverse and international group.

If this position interests you, please apply directly via the ‘apply’ button., providing us with your CV and cover letter.

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