Service Desk Engineer | User Access Management



Service Desk Engineer | User Access Management

Location: Luxembourg
Department: Enterprise Technology

The Position:

The primary role of this position is to manage the User access and needs of our end-users and clients in a demanding and result-oriented environment. This challenging role requires excellent client-oriented communication skills and a thorough, logical approach to problem solving. You will be expected to deal with a high volume of tickets to the TechOps Centre following a standard process.

You will work as a member of the Enterprise Technology Organization, in a newly formed global IT Service team, reporting to the Service Delivery Manager. You will be expected to work using your own initiative but following Standard Operating Procedures and utilizing our internal knowledge base and be able to communicate effectively with other IT teams. This role sits within a Global office supporting a user base of 6000 across 38 offices and growing worldwide. Experienced IT practitioners with a customer focused individual who show the right “can-do” attitude and a voracious appetite for work in an exciting and vibrant team are Welcome for this Role.

Job Responsibilities:

  • Handling Employee Onboarding, Terminations and Modifications related to IT Accesses
  • Work closely with regional HR, Hiring Managers, onsite SDs and Internal Tech team to setup the user profile.
  • Ability to adapt and understand the standard process set by UAM.
  • Responsible for setting up new user accounts and make sure the new joiner has all the accesses required on day 1
  • Follow the standard termination process and revoke the available accesses of the leaver on the end date.
  • Regularly track various metrics and KPIs associated with TechOps Center, adhering to defined SLA's and the ITIL best practices.
  • Participate in Rotational shift.
  • You ensure compliance with departmental policies (i.e., release management, IT security standards, incident & problem management)

Who are we looking for

  • A solid, energetic, flexible, and pragmatic teammate for the existing team that can cope with a rapidly changing circumstances in a dynamic environment
  • Educational qualification: BE/ BTech/ MCA/ MTech
  • ITIL certification or a willingness to undertake
  • Experienced in support of Microsoft OS, Microsoft Office, Microsoft Exchange, Active Directory account management
  • A disciplined approach to implementation, support, and documentation
  • Customer focused with a drive, motivation, and enthusiasm towards getting the job done and deliver a high-quality service
  • Ability to work under pressure and tight deadlines
  • A hands-on approach and can-do mentality with ability to deliver to commitments
  • Self-starting and self-motivated and professional with ability to take on responsibility
  • Result driven and are always looking for improvement opportunities
  • Willingness to learn and continue to develop technical knowledge and develop you colleagues
  • Willingness to travel, if required

About Intertrust Group

Intertrust Group a CSC company, is a global leader in providing tech-enabled corporate and fund solutions to clients operating and investing in the international business environment. We have over 4,000 employees across 30 jurisdictions in Europe, the Americas, Asia Pacific, and the Middle East. Together as a team, we deliver high-quality, tailored fund, corporate, capital market and private wealth services to our clients, with a view to building long-term relationships.


At Intertrust Group, a CSC Company, we’re always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.

CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

  • CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.
  • We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
  • Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.
  • Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. It’s an exciting time for us in terms of growth and expansion.

Apply now

Interested? We’d love to hear from you! Please apply directly via our career page with your CV and optional Cover Letter.

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