File Review Manager - Operations



Your responsibilities

  • Ensuring consistent standards of file reviews are applied across all service lines  
  • Provision of regular business review and information to all local boards and management teams as appropriate 
  • Maintenance and development of an effective business review function, attending meetings and events as required 
  • Performance of client file reviews in accordance with procedure and ensuring active monitoring and follow up across all business areas  
  • Supporting Compliance in the development of monitoring plans, the collation of management information to support those plans and the implementation of compliance monitoring-specific review topics 

Managing the File Review team to: 

  • deliver matter reviews in accordance with the annual plan agreed with senior management 
  • set objectives, undertake appraisals, manage absence, and participate in the bonus and salary setting processes, as required by senior management 
  • Be approachable and accessible to review team members and internal clients, offering guidance and development when required and assist in any training needs 
  • Take care of and establish good relationships with all suppliers, team members and clients 
  • Identifying and working with all stakeholders in the file review process to enhance the team profile and develop the services offered, within available resource 
  • Drive personal development using all the resources available at Intertrust to achieve success 
  • Accurately record all time spent dealing with client matters to ensure the clients are correctly invoiced and ensure that the matter review team do likewise 
  • Provide innovative ideas on how to improve the efficiencies of daily tasks, the file review process and delivery of matter review reporting 
  • Promoting the highest standards of client service, administration and record keeping consistent with regulatory requirements and best practice 

Your profile

  • Effective communicator and strong relationship management skills 
  • Good time management and ability to work under pressure 
  • Must be committed and driven to achieving excellence for themselves and their client 
  • Ability to formulate, consider and select the most appropriate solutions 
  • Proven ability to work effectively in a team 
  • Relevant experience within fiduciary services 
  • Hold at least a diploma level of ICSA/STEP 
  • Have a good knowledge of the regulatory requirements affecting trust company business and fund services business 
  • Have sound business judgement and ability to assess risk 
  • Have excellent IT and organisational skills 
  • Be adaptable and flexible in approach 

About Intertrust Group, a CSC Company

We are the premier global business, legal, and financial services company providing knowledge-based solutions to clients worldwide. We have locations and capabilities in more than 140 jurisdictions in the Americas, Europe, Asia-Pacific, and the Middle East, with more than 7,500 employees. We are the business behind business®

What we offer you

Working with us means entering a dynamic, international, and growth-oriented company. Diverse teams give us a competitive advantage and drive innovation. We’re committed to attracting, developing, and retaining talented people who create an environment where everyone is valued and respected. Intertrust Group, a CSC company, is an equal opportunity employer.

Intertrust Group is a great place to work with smart and dedicated people.

We offer challenging work and career opportunities. Many positions are filled with internal moves and employee referrals.

Apply now

Interested? We’d love to hear from you! Please click “Apply for this role” to submit your CV and optional cover letter. For more information about this position, please contact Louise Carter via 

Intertrust Group provides equal employment opportunities to all employees and applicants without regard to race, colour, religion, sexual orientation, marital/parental status, national origin, age, disability, political opinion, social status, veteran status, and genetics. Intertrust Group complies with all applicable laws governing non discrimination in employment.

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